Originally Posted by
username
So, it sounds like:
"Waitlist" = reservation, open until T-24, keeps processing, status -> fare -> time of request?
"Standby List" = airport, opens at check-in, placed when one checks in, status -> fare, upgrade occurs when check-in is closed
Questions:
1 - when does the processing of the waitlist stop? Was this when the "Upgrade Requested" disappeared from my PNR? Sounds like some are saying it is sometime around T-24?
2 - are you removed from the waitlist when you check-in? Sounds like the answer is no, if the waitlist still exists
3 - what resolves the priority of the Standby List when two people have the same status and fare?
4 - so, the waitlsit keeps clearing then the standby list only clears after check-in has closed (T-30 or 45 minutes)?
I am sure some of the answers are in this thread and I will start reading now...
This is going to be my first TPAC GPU failure!
Thanks.
You've been hosed. Not the first time this has happened. There are two waitlists, the original list, which is always invisible to pax, and the gate list, which is the one that shows on the flight status page. The original list continues to run until the flight goes to gate control, somewhere around T-1. Sometimes pax do not automatically transfer from the original list to the gate list. UA system flaw.
In all events, your place on the gate list should be determined per the priority listing you quoted. That is, first status, then fare class. So, if the reports you received were correct, you got hosed twice - first when your name didn't transfer to the gate list, and second when you were apparently placed behind lower status pax on the gate list.
I hope this all worked out for you. But if you did not get the upgrade, I would try 1kvoice again.