Originally Posted by
yul7075
This is clearly an IT error which has been for years like this (Prior Tango Plus , Executive First)
There are several unofficial "rules" on the AC FT forum, as the problems are fairly common.
- Hang up - call again
- Don't use the seat map to indicate how many seats are left for sale in business, etc.
IMHO the subject of this thread should be another one as it happens quite frequently that the fare class/bucket listed on the AC website does not match the fare "family" described beside it. As yul7075 said, this is a bug that has been around for years.
The rule should be "where a discrepancy exists between the booking class and the marketing name, never go by the marketing name."
OP - regardless of what the website says, you are booked in X. This is NOT flex, you won't get miles, etc.