I understand that iggy ,but call me cynical if you will, the fact that I have never had a mistake booking honoured by them and the reason is always the same, that is incorrect cc details entered I am of the opinion that this is what Venere encourage the hotels to say on every occasion.

I mean the story never varies with them does it? Surely once in a while as with booking.com or other OTA's we would get a reservation honoured or at least get an honest ''we are very sorry ,there has been a mistake on the hotels part ,and they would like to offer bla bla '' type of contact ?

Something certainly does not add up with Venere in my experience when compared to other OTA's where the story varies from mistake booking to mistake booking.