Originally Posted by pdpgps

I have some experience in operational excellence and studying process flows. I came up with this idea of using a visual boarding process in which the boarding area has clearly marked lanes and maybe shaded carpet areas so we prevent buildups during boarding.

1) Visual cues help create easy to follow instructions
2) Possibly board by color? Not by zone number? This reduces the "degrading" feeling of being zone 5 vs "priority" which also translates into "privileged" hierarchy.
3) Creation of a new floormat in which your areas are clearly defined by a "box" area.
4) L shaped queue can reduce the flow of people traffic into the central walking areas (ie that center corridor where gates are on either side leaving the middle unobstructed for traffic)
5) Prevention of the boarding queue into the gate agent's line

feedback welcome! Wishful thinking..hoping someone from US/AA will take some our feedback.