The HNL staff is hit or miss. I've encountered one very good agent (I don't remember his name) and the others are nothing to really speak of. Once I had a long layover at HNL and checked into the Skyclub with no problem. I went out into the city for a while and then returned. The new agent didn't think I was 21 for some reason (DL should start testing their agents math skills) and didn't want to let me in. I asked if she'd like me to call the medallion line and get the issue resolved. She then said "oh you're right, December birthdays always throw me off". I just gave her a ... look and went on in. It sounds like your mother may have unfortunately been dealing with this same agent.
Last edited by Canarsie; Jan 17, 2014 at 2:12 pm
Reason: Yes, seriously — that is blocked, as it is a bypass of the profanity filter.