Originally Posted by
BillyBaloney
This is normal now. They probably will not get back to you for at least 48 hours. Don't be surprised if the response doesn't make any sense.
I see. Marriott BRG is
so much better.
Also, the weird thing is that, the lower rate I found for the dates I want has been on the third party site for almost forever, but since I submitted the BRG claim yesterday, today I checked the rate, it's gone, and still no reply from IHG.
I've had this happen more than once with IHG BRG. Before I was able to call and get them to check the rate immediately. Now they restricted it to email only and I can see them playing these games and stalling and fixing the third party rate and coming back to you saying sorry it's not available.