Originally Posted by
bmwe92fan
I said my flight is cancelled - as are all other flights to EWR from my airport today.... Hmmm - let's see. "Why - you are right! How can I help you?"
Can you check other flight options for me?
"I don't see anything sir."
I agree with OP, but see this as the problem. Don't ask how can I help, say "let me see how I can get you to XYZ and fix this for you"
FWIW I was once transferred to AA CLT-ORD by UA (as a gold) and AA waived the baggage fee.