Originally Posted by
mobilemario
It's really hard to be nice when a rude CS rep states the account has been closed and that is it. We're in position where we don't have to explain anything to you.
In total she has lost nearly 60,000 points and 30,000 points that didn't post for the big win.
Edited.
You aren't the account holder. Why on earth would the CSR discuss anything with you? Have your GF call. During regular business hours.