Originally Posted by
BigBopper
...Finally, the question was essentially is this something we should expect from the concierge...
I consulted with Platinum Concierge management regarding this and they apologize for the interaction you had that prompted the thread. Due to the immediacy of your request, they should have facilitated your direct contact with the property rather than saying you could call them yourself.
So, the end result should have been the same as contacting the Social Media team and we are sorry that it was not.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]