Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,259
Here's an interesting thought....train your staff on your fares BEFORE you launch them. Apparently a concept AC has never quite understood. All that many agents are good at is finding a reason to say NO or something worse. If they want to be around they had better start focusing on the customers before there are none left.