Originally Posted by mbwmbw

I do. I ask for a STSO and TSM and half the time they refuse to even call the TSM which is in violation of the TSA SOP. I email the FSD, Deputy FSD ADFSD of screening every time I have an issue and they are good at fixing it but at the same time the TSA just don't learn. They literally have a power trip and hate being called out on things. Now when I go through once they ask me if I have another form of ID because they won't accept nexus I just state supervisory TSO and TSM. Then write down their name, take a picture of them, and step aside as to not hold up the line.