I would call again until you find someone empowered enough to help you.
I would also write a letter (yes, old school), explain your situation, and be very clear in what it is you want them to do.
Originally Posted by
MartinG
My next steps are complain to FAA about an incorrect manifest and the TSA as someone was on the flight that wasn't me.
Good luck with that. It might surprise you to find out that you're not the first person that's happened to. It actually happens quite often on many airlines.