Originally Posted by
PV_Premier
if OP's experience is anything like mine it will take >1 week for 1K voice to reply, and OP says he is traveling next weekend. even if OP gets a reply before that time, F will be more full of buy-ups, upgraders, and FF purchases than it already is.
My experience has been much better, but I'm guessing 1Kvoice has been backed up with all the schedule interruptions of the holidays followed by the polar vortex.
I'm not suggesting that he cancel his paid upgrade. This can be resolved post-flight if the 1Kvoice rep who gets his case is thinking clearly upon receipt.