Originally Posted by
KenInEscazu
Your posts explain it quite clearly, so you could certainly write to 1kvoice in a manner that they will understand. It wouldn't be very time consuming, and I'd be willing to bet that you get a satisfactory resolution.
if OP's experience is anything like mine it will take >1 week for 1K voice to reply, and OP says he is traveling next weekend. even if OP gets a reply before that time, F will be more full of buy-ups, upgraders, and FF purchases than it already is.