I have been a Hyatt card holder for over 2 years, and when I saw this offer (friend forwarded me this offer), I cancelled my card and re-apply through the promo. Before submitting, I double checked with Chase by calling their CS line. And I have been guaranteed on the phone that if the landing page is a valid Chase application page, then any offer on the T&C will be honored by Hyatt.

I was approved. I sent emails to the Gold Passport service after I got my card. After a couple of email exchange I found that they just didn't care, not just the offer, but the attitude toward this mistake and its customer. Why? Because in the replied emails, they didn't even know who I am and what tier status I am, and how I have stayed with Hyatt. They didn't care who I was, they simply just wanted to get rid of me.

So I wrapped it all up and send the emails to Messrs. Hoplamazian and Zidell. And then Ms. Terrie Martin replied on behalf of the Messrs. But again, Ms Martin still failed to get my facts right. So I wrote back to clarify some misunderstandings and ask Ms. Martin to

"Please kindly address directly to my two points mentioned above, on behalf of Messrs. Hoplamazian and Zidell, in plain English, what is your attitude and decision toward a loyal customer entering the promotional offer in good faith, an offer confirmed to be valid by Chase, and promised to be unprejudiced toward any applicant. Your words, on behalf of Messrs. Hoplamazian and Zidell, in writing would be greatly appreciated! Thank you very much!"

These two points being
1) I have never "requested" for a Diamond Gold Passport status. I simply asked that you act according to the terms and conditions set out by Hyatt and Chase.

2) My application, hence the offer for Diamond Gold Passport membership, has already been approved by Chase and Hyatt. The credit card is currently in my possession and in good standing with Chase. Which fulfill to the very last word of the offer terms. You cannot un-approve a Chase credit card application offer. Your only course of action is to honor the offer as a reputable company should, or to dishonor the offer like most of the rogue companies do in the third world countries.


Then a week went by but I still have not heard back from her. So I sent an email to the Messrs again. The next day, Jeff wrote back to apologize the delay and promise that Ms. Martin would "follow up via telephone" when she returns.

I got a voicemail in my inbox two days later from Ms. Martin asking me to give her a call if I have any concerns regarding the matter.

I am traveling at the moment and have not had a chance to call. And of course I know nothing would change even if I call. But you can see very clearly from the correspondence that they would prefer not to refuse my two points mentioned above in writing, but to sort this out via telephone.

This shows that they still tried to avoid potential trouble by leaving written trail, especially from the top management. And this, by all means, said something about their attitude toward this incident and may or may not be an opportunity for those who would like to fight them in court.