Originally Posted by marcusr

I was caught up in the ATC problems on Dec 7th. The short version is after a very long day at the airport rebooked from a 13:00 flight to a 17:00 flight that was finally cancelled at 20:45 due to no crew we went back landslide and dealt with an excellent agent who got us rebooked onto a seemingly full plane the next day. There were no hotels left closer than Windsor, and seeing as we live in central London we caught the Heathrow Express home and back again the next morning.

Two return tickets are £34 each, so I claimed £68. The reply was a cheque for £50 would be coming my way (as the duty of care form mentions a £50 maximum). I've already replied that I would put in a separate claim for each passenger rather than combining our claim, but does the level of compensation really get limited to £50 per PNR rather than per passenger?