Originally Posted by
LAX888
Whilst I understand that you were mad about the situation there are certain things which are just unfortunate and I am sure NH did the best they could in that situation.
They probably did not know that the engine could not be fixed and therefore asked the pax to stay on board as it might have been fixed very fast. That the aircon was not on is something bad though I agree.
No matter they know the engine could not be fixed or not, they should know better there is now a 4 hour rule that include foreign airlines in US operations that they must let the pax off the plane after 4 hours, if not they will be fined up to $27,000 per pax !
Originally Posted by
LAX888
However they did send you to a hotel which probably a US based airline would not have done and often airlines do not have a spare aircraft lying around and there needs to be some time to prepare it before it can be dispatched to the location. Also probably at the beginning it looked like the plane could be fixed and therefore the replacement plane was not sent earlier.
The compensation may not seem much but that is why you have travel insurance and the airline is not obliged to give more. Maybe if you send an e-mail to them they might give you some form of compensation (i.e. if you could not stay in your hotel in Tokyo for the first night they might pay for that one night).
Actually US based airline would have done the same as this is mechanical and not weather or ATC, it would even provide food vouchers as well.
Asian airline rarely comp much when there is anything happens unlike US based airline. For a 22 hour delay, UA would have comp a lot more than $50.