Originally Posted by
oc2005
It's funny how this largely seems to be a gray area to the people hoping to get something they weren't entitled to. It seems pretty black & white to me that the targeted offer was the email from Chase/Hyatt, not a hacked link.
I still think the easiest solution for Chase/Hyatt is issue the cards with diamond status, the immediately cancel the card (and along with it diamond status) which is entirely within their rights.
True that.
I don't agree with your suggestion, since that will mean bad PR. They are doing the right thing by ignoring these people and denying their request.