Originally Posted by
caseminole
my connecting flight from PHX was delayed > 1 hour. I had about 20 minutes to make the connection.
I ran as fast as I could to the connecting gate; got there in about 8 minutes.
The agent told me the doors closed 3 minutes prior and they wouldn't help me.
I assume that AA did help in rebooking onto a later flight assuming it was a through booking
If you arrived at 12 mins before departure, then you did miss the published cut off time so the agent seems to have acted approriately