FlyerTalk Forums - View Single Post - 2+ hours on hold. Why so terrible?
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Old Jan 7, 2014 | 5:48 pm
  #44  
kenn0223
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Originally Posted by shinmiri2
I called so many times today trying to book an award ticket but the system just says all agents are busy and hangs up on me. Not letting me be on hold and wait ??
You're kidding right?

The US aviation system is in the midst of a systemic disruption. Between the major airlines it is likely over a million people are displaced/delayed costing the airlines over a billion dollars. Perhaps your booking can wait until the ice crystals settle (or use the internet).
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