Has anybody had any experience with them ?
My bag got to SFO a few hours after I did on Jan 5. DL representative said it would be delivered the following day.
DL website reports "file closed" as of a couple hours ago.
Delivery company website has been displaying "Awaiting Assignment to Driver" since early morning Jan 6. My email inquiries have gone unanswered.

W.T.F.! I live 45 minutes from the airport. I would have very willingly driven back to pick it up myself.