Sorry to hear about the quality of the wine : whenever I've been fortunate to have one gifted to me at a Portuguese SPG hotel, it's been lovely.
Originally Posted by
sombrachinesca
Upon arrival, was given the most basic club floor room available
Just curious, what other, better, category of club room were you denied ?
Originally Posted by
sombrachinesca
and not even on the same floor as the lounge.
Club rooms are on the 10th and 11th floors. Is this
really a valid reason for complaint ?