I find the way points for stays are showing is really not useful. Previously, you could see the points for the stay, the bonus points, the plat arrival gift, all laid out clearly.

On one recent stay I had to do the math to figure out I hadn't received the 500 plat arrival. And the plat arrival gift for an RI certificate stay last week shows as "200 points (+ 200 extra)". Does this mean 200 or 400? (I didn't note my points total before the stay!)

What's the best way to ask for the breakdown of points to be added to stays again?