Very disappointed in a my most recent stay here, 2-3 January 2014.
Emailed in advance via the SPG app indicating that I would be there for a special occasion and asking that they keep me in mind for a suite. To improve my chances (so I thought), I had booked a "premium" room (15 E more expensive than the basic prepaid room).
Room rate was to include a bottle of wine.
Upon arrival, was given the most basic club floor room available -- and not even on the same floor as the lounge. Needless to say, no bottle of wine in sight.
When I went back down to the front desk, was given various stories about how (a) the hotel was full, (b) upgrading me to a club room was a huge favor, (c) the bottle of wine only went with a premium room, not a club room... etc...
I did not want to embarrass my partner by making a scene, so we left.
When we returned that evening, although the SPG app still showed suites for sale along with every other class of room available, no mention at all of changing rooms -- despite the hotel clearly being deserted.
The bottle of wine that had been sent up was the worst I've tasted in Portugal.
At checkout, when asked how things were, I repeated all of the above to the clerk. He assured me that he'd have the manager contact me...
Needless to say, no contact from the manager.
Very, very poor show.
I'll be copying all of this onto the SPG.com reviews page.