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Thread: Delayed Baggage compensation; who do I file with UA or Eva
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Old Jan 7, 2014 | 4:56 am
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ORDnHKG
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Originally Posted by kmcbrid2

Bags were checked all the way to HKG by UA, only 2 of the 7 bags arrived in HKG on the same flight. The other 5 bags arrived 24 hours later.
Then it is definately BR. BR is the one responsible to make sure your bags got loaded into the BR flight from UA in SFO.

Did you ask BR for compensation right on the spot ? As that is how you usually handled for lost or damaged luggage, once you leave the airport you had less power to ask for any compensation.

Even though BR is being handled by 3rd party in HKG (I believe it is KA), they will still handle all the lost and damage luggage, and in that case, pay you in cash on the spot if you report right away.
Last edited by ORDnHKG; Jan 7, 2014 at 5:04 am
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