Originally Posted by
1Newflyer
First of all you say she says they said. And what exactly the words were. Regardless, you wife is entitles to be offended, lots of people are of the whole transitioning situation, most care less how we the holders of credit cards are called "technically" (500 000 of us). Has CIBC refused to provide the service on the card to your wife?. Bank's reps are the same as most customer service reps over the phone. Most of the time they read from a bad script given to them to recite. Supervisors included.
Suggest to have a conversation with CIBC and provide them with the phrase you posted " CIBC should say you are still a customer and we'll still provide service to you until you get transitioned".
Telling us what is rude and what is proper for CIBC' conduct is futile.
Yah, I get it..... you are upset.
Yes that cibc supervisor was being unhelpful and at first kept saying things cannot be done any more, and that my wife is technically no longer a cibc customer. Yes my wife was upset. When my wife asked to speak to that supervisor's boss... eventually that supervisor was able to do.
Yap, you don't care that someone else was upset by what a cibc supervisor said, and you keep wanting to belittle that (500,000 of us...) But good to see you finally get it.