Originally Posted by
yscleo
You just don't get it. It's not who collects the money, but who provides the service.
If cibc says my wife is technically no longer a customer, that is rude and says they don't want to service her any more. But if that is true (she's no longer a customer because her card is sold to TD), should that mean my wife doesn't need to pay cibc any more, until TD does the transfer and issue the statement in mid-2014? Don't think so.
It is just wrong a rude to say you're no longer a customer because your card is sold to TD. CIBC should say you are still a customer and we'll still provide service to you until you get transitioned.
First of all you say she says they said. And what exactly the words were. Regardless, you wife is entitles to be offended, lots of people are of the whole transitioning situation, most care less how we the holders of credit cards are called "technically" (500 000 of us). Has CIBC refused to provide the service on the card to your wife?. Bank's reps are the same as most customer service reps over the phone. Most of the time they read from a bad script given to them to recite. Supervisors included.
Suggest to have a conversation with CIBC and provide them with the phrase you posted "
CIBC should say you are still a customer and we'll still provide service to you until you get transitioned".
Telling us what is rude and what is proper for CIBC' conduct is futile.
Yah, I get it..... you are upset.