Originally Posted by
Swiss Tony
Maybe BA are just trying it on - 90% of people will just walk away here. Call them on it and say you believe that comp is payable, then either refer to the CAA or issue a letter before action & go straight to a small claims court.
This is exactly what is happening. BA know most people will just leave it.
KLM did the same to me a few years ago, I took it up with the Dutch Transport Inspectorate and they told KLM to pay up. I had to chase KLM for payment but they did pay.
I've just started a claim with BA and the good news is I am willing to take it all the way. Small claims is something I've had to do before and it's even easier now.