Originally Posted by
spin88
(2) it can cancel flights, and tell passengers to go stuff it. It then offers them flights in a week, tells them they can't get a refund and UAL will not pay any of their expenses.
Sorry, where is this speculation that folks can't get a refund? From the UA exception policy page:
Refunds:
Refunds are permitted for processing to the original form of payment and must be requested from United Airlines. Go to
www.united.com/refunds and submit the refund form.
Policies also apply to consolidator, internet tickets, and MileagePlus® award tickets.
So how is it that people aren't getting refunds if they want, exactly?
Originally Posted by
Baze
Yet Southwest, that ONLY flies 737's, had one of the lowest on time performance in the last set of data reported in a recent USA today article.
Baze - you're a regular in here - Don't you know by now that you should never that facts get in the way of an FT rant.