And I might add that taking the "savvy" approach of just cancelling large numbers of flights to goose the profits as UAL did per Star_World's telling admission, results in wonderful stories like this one:

http://www.bloomberg.com/video/unite...tml?cmpid=yhoo

And re DOT, yes, if a flight is mischaracterized, it needs to be reported to DOT. Doing so will cause them to look at the issue. DOT's address is here:

http://www.dot.gov/airconsumer/file-consumer-complaint

Book mark it, use often! Enough complaints and UAL will start to be more forthcoming.