I spent three days trying to get ahold of an agent. Waiting about 1.5 to 2 hours each attempt. Finally got through yesterday, spoke to an agent for at least 30 minutes (maybe 45) and just checked the total call time: 3h32m.

All in all, I'm not upset. It was a storm that caused IRROPS across half of America. That's thousands of people stranded somewhere. I'm glad I wasn't one of them!(today, that is, because at some point in the future I will be one of those stranded)