Originally Posted by
Loran
Thanks for the feedback. Sounds like my expectations are a little too high for this hotel. Guess I'll have to wait for Aman to open up in Atlanta
I'm not sure if you are asking too much.
If you have plans for another half dozen stays in 2014, ring up the general manager or rooms division manager and have a chat about your upcoming visits and how you'd like things set up. Point out your last half dozen stays, too.
What you are experiencing is line staff not picking up on little things. I suspect a call to management...not complaining, mind you, just requesting a few things being automatic...will make a big difference.
Let us know how you go.