FlyerTalk Forums - View Single Post - Premier Phone Line Delays During Current Winter Storm IROPS
Old Jan 5, 2014 | 10:16 pm
  #93  
hobo13
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Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,443
Last night, a personal friend of mine (and also FTer) called me and pretty much begged me to call the 1K line on his behalf to get his flight fixed. Of course, I obliged. But I got a busy signal 3 straight times, got mad, and started this thread instead. (Though I guess if I kept trying, I'd eventually get through, just like a GM.)

Maybe there is a business opportunity here. Since COdbaUA can't seem to prioritize their 1K/GS passengers anymore, maybe I should implement a queue for FTers (for a nominal fee, of course)

I call UA, wait on hold for X hours and finally get through. Then I start having FTers IM me stating that they need to speak to an agent. When it is their turn, I have them dial my conference line and then connect them with the UA agent. When they are done, I don't hang up, but rather IM the next FTer to have him call into my conference line. Wonder how many 'friends' the UA agent would be willing to help on a single call? Maybe we could get her entire shift?

So, what would you pay for this service right now?

(Note: I'm just theorizing here. I'm not offering to do this. Yet.)
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