FlyerTalk Forums - View Single Post - Do BA really care about their customers' feedback?
Old Jan 5, 2014 | 11:46 am
  #52  
Land-of-Miles
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Originally Posted by at240
I don't recognise that at all and think you are chasing a stereotype. There is a choice of 3 red and 3 white. Since VS improved the UC meal service, the crew has been noticeably more informed about the wines and it's not uncommon to find that the crew have tasted them (not in-flight!) and can pronounce the names reasonably confidently. I contrast that with an experience in BA F where the crew-member said "I'm not even going to try to say that!" (The word was "frangipane".)

The real criticism of VS is that the wines themselves are pretty dire. But the service usually isn't.
Actually I wasn't saying the wine choices were bad or it was just a choice betwen red and white but there may be only 1 decent red and one decent white. I also know that VS offer a similar (albeit weaker) choice of wine, my comment was about the service style I experienced on my first VS J flight in a while a month ago. The crew were great but the wine choices were limited and the crew didn't seem up for discussing the choices and did wear the wine slings for refills which I found rather amusing.

I just wouldn't have thought to ask the crew for wine tips, lovely as they were.

Last edited by Land-of-Miles; Jan 5, 2014 at 11:52 am
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