FlyerTalk Forums - View Single Post - Do BA really care about their customers' feedback?
Old Jan 5, 2014 | 10:47 am
  #50  
Bearface
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Join Date: Sep 2011
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Originally Posted by Littlegirl
What happened on your domestic flight?
No greeting on boarding, over wing exits weren't briefed, asked for an alcoholic drink (politely) I may add and was told in a very angry way "we'll be coming back through with the trolley later!" which of course I knew simply wasn't true. Asked another crew member and was told they only had soft drinks and wasn't offered an alternative. Just the whole attitude of the crew wasn't good. The seat pocket had collapsed under the weight of the magazines and on descent we were snapped at to pick the magazines up and on politely explaining what had happened the crew member just tutted and grabbed them and stuffed them in the overhead.

Also, the seat pockets were filled with the rubbish from a previous flight which as well as being messy also wasn't good from a security point of view! The plane was just generally shabby.

I'm ex crew so know all about challenging passenger behaviour but we were polite to the crew and just got a load of attitude back.
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