I have a feeling that it's going to get worse before better. Small storm in ORD around Wed/Thurs and a suggestion that there will be a big snow storm for the following week as well.
Also IAD/EWR is supposed to have freezing rain tonight into noon tomorrow.
Originally Posted by
hobo13
I called earlier today about a non-critical issue and it advised me that the wait was 10-15 minutes, and that was about how long it took. I didn't even give much thought to the weather.
It's just ridiculous that the GM line can put people into the hold queue and the 1K, oooops PREMIER LINE, basically just spits us out. Pretty much tells you where United's prioritizes are these days.
It does put you into a queue. However, I think the premier line is just beyond it's designed capacity and is now kicking people out (or not accepting calls).