Originally Posted by
oggy2001
1. The gate agent made a clear mistake (confirmed by AC agent in Boston).
2. In many years as an elite FF, it was by far the worst customer service experience; I have never been treated so poorly and with such disrespect by both the gate agent and her supervisor.
3. I have the names of the gate agent and her supervisor; please let me know if there is anyone at AA who cares about these individuals' actions and would actually be willing to do something about it.
Thank you all!
Definitely email them to complain, but edit your complaint to make it more succinct. Also, do not mention anything about the AC. You don't want to get the AAngel in trouble for helping you (unless you want to prove the old adage that no good deed goes unpunished). The complaint stands on its own anyway.