Originally Posted by agent0068

i've called 2x and was not able to PC my BCE.
1st call: rep knew nothing and couldn't find it. never knew of the old 5% version

2nd call: immediately told the 5% card was killed last year and nobody can apply for it now. i asked for a super

the "super" was immediately familiar with the 5% BC card and told me all the benefits and asked if i wanted it. turns out she was no super--she was in the "new applications" dept! she said no PC available (because that's what the previous agent told her) and if i wanted anything other than a new application, i need to go back to the general customer service pool. fwiuw, they said if a customer calls and ASKS for the 5% card as a new application though, they still issue it.

will try a 3rd time later before i give up. :/