FlyerTalk Forums - View Single Post - 2014 SkyMiles Program Changes
View Single Post
Old Jan 2, 2014 | 8:26 pm
  #1054  
FlyDeltaJets87
Suspended
 
Join Date: Sep 2012
Programs: DL FO/KM, AA PLT
Posts: 2,593
Originally Posted by sethb
To whichever airline has the lowest fare and best schedule for what I want.

I already pointed out how Delta got several hundred dollars in revenue due to my belief that Delta status was worth something (that is, Delta purchasing loyalty). Had Delta been acting the ways you propose, it would have lost that revenue, and probably a few thousand more on other flights I'll be taking later this year where there's lots of competition.

Once loyalty is lost, it is much harder to regain it than it would have been to keep it. But those who can't see past the next quarter never seem to realize that.
You can debate how it will play out, but Bubba's post is right about where the airline mentality is heading. As the airlines merge and capacity is reduced while the economy slowly picks up and demand picks up, the remaining airlines will have far more control over the market and far less of a need to "compete". This is simple supply & demand at work. The airlines won't have to have offer as many perks to sell the seats because there will be fewer seats. The airlines are banking on the fact that if they don't fill those seats with current elites, they'll still fill those seats with other passengers and those passengers may be paying additional revenue for perks the elites are receiving for status right now. It will be interesting over the next couple years to see how that strategy plays out but right now, the major airlines are believing they can cut their low revenue elites and focus on the high revenue elites, while still selling those seats to either 1) the used to be elites who are no longer elites due to not meeting new qualifications or 2) other passengers who still need to fly. After all, why does DL care if it sells that seat to an elite or to a non-elite? All they ultimately care about is selling the seat. The elite perks help entice passengers to consider one airline over the others when choosing airlines, but the reality is now the airlines can be more selective as the economy improves, demand picks up, and yet capacity is reduced.

The consumer loves capitalism when it benefits the consumer, but hates it when it benefits the provider. That's what we're seeing here. When the economy took a dump, the airlines began offloading freebies to attract any business they could. I was able to take advantage of it and it helped me reach elite status for the first time. Now the economy is improving and the airlines don't have to give away as many freebies to fill the seats. Ultimately, airline loyalty programs are merely "marketing programs" under the guise of a "loyalty" program.
FlyDeltaJets87 is offline