So where can I find the T&C for BigWin to be able to check whether my best flex rate w breakfast counts or not (booked in Dec, will be used in Jan-14) for the BigWin-14?
I could only find the global T&C where there was nothing about big win.
After getting the compelling bigwin offer from IHG, all this hassle has made me rethink whether IHGs reward program, and especially the bigwin, is worth the effort. I have totally different understanding about customer service - I don't except to dig into all possible details and lures behind any marketing promo just to be safe that my stay qualifies to what I am to expect based on the marketing promo.
Poor effort IHG. You have just lured in a possible new customer and right after freaked away a good-paying one. I feel now I will certainly not recommend IHG to any colleaques/friends.