Ritz Carlton has achieved a level of popular eminence for their attention to detail, especially for guest preferences. I still recall hearing a story many years ago of a housekeeper noticing a peanut M&M wrapper in a guest's trashcan, and at the next visit there were peanut M&Ms ready in the room. I don't know if this is true or not, but a Google search pulls up multiple articles using Ritz Carlton as an example of a company that has perfected guest recognition.

Which is why I'm surprised and a bit disappointed at the lack of any such recognition after 6 stays since 9/12 at the Ritz Carlton Buckhead in Atlanta. This includes something quite simple: after having the feather bed / mattress topper removed on my previous 2 stays why wasn't this done before check-in on the current visit? And there's also the obvious but not-so-simple: I always stock my room up on fruit from a local store, and I always have a dinner plate-full of fruit at the breakfast buffet. Why not leave some fresh fruit in the room once?

Are my expectations too high for this hotel and/or Ritz Carlton in general? As a leisure customer (paying $230-290/night over the weekend versus $390+ weekday rates) am I not considered an important enough customer? The stays overall are pleasant, but none of them have differentiated the Ritz Carlton from other chains.