Hey guys,

I flew LHR-JFK on the new 773 and bought the $19 'all flight' wifi pass after take off. About 1.5hrs into the flight, the system went down for the duration of the flight. It wasn't down to the point where it states that we're outside of coverage, but the whole hotspot was down.

I spoke to a FA to see if they knew anything, but they said they had nothing to do with it, it was another company.

Technically, I believe T-Mobile runs it since that's who got me the receipt.

What would be the correct recourse to get a refund? I spoke with two people at AA Customer Service, the first told me I should have spoken with the FA, not them, and the second told me I should have spoke to the airport. Both responses, clearly stupid.

Any ideas?