The first real help I got from the BD community was with my first ever redemption - EDI-LHR-SIN in SQ F. Alas, BD forgot to ticket it as I discovered when I tried to book the cook two days before flying. To add to the spice, it was New Year's Eve when I made the discovery and was due to leave EDI early on 2 January. Fortunately, the BD members here coached me on how to get it resolved and two days later I was sitting in the nose of a Jumbo Jet with a glass of Krug.