Originally Posted by CrazyJ82

There were reports that this used to be true on CX. But based on recent experience, it has improved. (Strange to think they've managed to improve anything IT-related, but there it is.) For upgrade awards where I was watching availability like a hawk, my waitlists cleared a couple weeks before departure automatically. Unless there was an extremely narrow window of opportunity, it appears those seats were never available to non-waitlisted pax.