Are you sure you can't see the award in your account online? Go to the My Account tab, and click in the box on the right that says current activity. (BAD DESIGN! It functions as a dropdown menu, but you'd never know it from the way it's designed.)

From there, click the month you requested the award. You should see your monthly activity there, and when you click on the award itself, you'll see the details you need.

Hope this helps.