Originally Posted by kevinsac

Am asking for a non-status friend who was (with husband) on award ticket.

Saturday's flight IAH-FRA was delayed two hours due to "cargo" problems. Thus, Sunday's return flight FRA-IAH also was delayed.

They missed their connection home; it was last flight of the evening, so UA put them up in a local hotel.

They flew home this morning, arriving 12 hours later than expected. Also, because it was a work day, friends could not pick them up at airport and they had to shuttle home.

What's reasonable?