FlyerTalk Forums - View Single Post - Ten straight months of poor On-Time performance
Old Dec 30, 2013, 7:03 pm
  #19  
dlaue
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,760
Our SJC - LAX flight yesterday was delayed more than an hour, but there was one leaving only a bit late at the next gate. The gate agent let us take that flight without any additional fare. She said "your plane is more than 20 minutes late, so I can waive the additional fare."

So, new rule ----> delay > 20 minutes = "free" seat on earlier flight.

If my memory serves me correctly, the old rule was delay > 60 minutes.
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