I've only used cardpool twice, both times to sell cards fairly recently. I took advantage of the Amex Neiman Marcus and Coach offers ($25 off $200 and $50 off $250, respectively). I sold both GCs for a discount on face value, but maintained a profit due to the Amex offer. Both cards were mailed out last Thursday, 12/26. Both were sent regular mail using cardpool's prepaid labels. As of today, 12/29, I've received receipt confirmation of both cards and apparently my checks are in the mail. I'll reserve judgment till my checks have been deposited, but so far they have been outstanding in their communication and turnaround time, especially during the holiday season.