Originally Posted by
billgrates3
Unfortunately, BE cust svc has been doing this a lot lately. It's happening in our acct several times when they credited flights that I submitted online. These were flights that the system had not credited automatically... it's been my experience that the BE system is very bad at crediting flights, even for people who have put their org's BE number into their personal records on AA.com
Thanks, that is likely it. I submitted a few flights that hadn't been created from earlier in the summer so I guess they've just given a fixed amount. Can't recall if that's what the segments added up to, but it's not worth my while challenging them given the flights I have been credited from some other company's staff flights! (I have tried to have these removed and AA/BE said they couldn't. Who's to argue?!)