FlyerTalk Forums - View Single Post - Lufthansa New First (744) to Prague, Vienna and Christmas in Paris (@ the Park Hyatt)
Old Dec 29, 2013 | 6:59 am
  #57  
LM225
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Originally Posted by HawaiiTrvlr
Great report LM225. I absolutely love Paris and enjoyed that portion the most.

Looking at your pictures of your return flight to IAD, I noticed your neighbor with his barefeet on his ottoman. Gross.

Thanks for sharing your adventure.
Thanks, HawaiiTrvlr! Didn't catch the bare feet, but agreed.

Originally Posted by synd
Thanks for the great read!

a couple comments:

- regarding the macarons and their pastries in general: Pierre Herme are definitively known (at least for French people) to be of better quality than La Duree. Herme's are handmade while La Duree are processed through machines...
The macaron that has become so popular today worldwide is a recent invention, which is very different from the traditional macaron, essentially a simple almond cookie.
The recipe is different from region to region, and in my case when i think of a traditional macaron the ones from Saint Emilion comes to mind.

- regarding your LH flight back. Bad crews can happen, and you are bound to come accross them. While it does not matter as much in coach where your experience rarely depend on service, in First they can make or break your flight experience. When I was younger and still lucky enough to have found FT and be able to enjoy LH F once or twice a year i would not say anything, because I felt I didnt belong ( I was the young kid, early 20's, flying F on miles). Now I don't care anymore, when something is wrong with service i address the crew member first (ie for your fiancee champagne i would have asked for a different glass immediately), and if the service issues continues I quickly ask to have a chat with the purser. The longer you let it going on, the worse it's going to get and its not going to make your flight experience better. Every time I have thought " oh i'll let this go", I regretted it in the end.
Thank you, synd -- would be interesting to try other regional varieties. And re: complaining, I certainly thought about it during the flight, but decided it wasn't worth it; she was the only FA serving us, and I didn't think it would do us any good to complain. Frankly, the purser didn't seem all that attentive either, so it seemed to be a crew-wide problem.

Originally Posted by greg5
Great TR!

Mrs. greg5 took me to Le Relais de l'Entrecôte in Genève a few years back for lunch on my birthday. It was a great experience. We pretty much rolled back home to Züri on the train. I didn't need dinner that night. In Genève it was also relatively inexpensive.

Great picture of your Aeronaut in the storage drawer. I've got the same bag, in the same color. I love it.
Thanks, greg5, you have excellent taste in restaurants and carry-on bags

Originally Posted by Crampedin13A
Excellent report. I'd have been very disappointed with that return flight. Fortunately for me I've never had a LH crew like that.
Thank you, Crampedin13A. Glad you've never had to go through this

Originally Posted by SFO777
Wow, what terrible inflight service. I have never experienced anything remotely close to that on any LH flight. If you haven't already done so, I'd be inclined to complain to LH. This is one crew that should not be working any LH flight, let alone TATL. Nevertheless, what a wonderful trip and great report LM225!
Appreciate the kind words, SFO777. I most certainly sent LH an email about my experience. Will update when I hear back.

Originally Posted by Crampedin13A
Perhaps they were on loan from BA.
My first thought was that they ran out of FA's and had to pull one from the UA staff, but you may be right as well

Originally Posted by FlightNurse
I have to agree with SFO on this, there is not reason to have subpar service on this flight, doesn't matter if you used miles or paid for it. One thing that I have read is, LH is very consistent with the service they provide, and on your flight that didn't happen.
Agreed 100%, FlightNurse. I sent them an email.

Originally Posted by FlyingDoctorwu
thanks for the report LM225.. it's a lot of work to put these together and you're is excellent...

FDW
Thanks FlyingDoctorwu. Looking forward to hearing about your trip as well.

Originally Posted by synd
problem is he should have complained during the flight. Best case scenario he'll get 10K M&M or 5 K MP, which is the standard LH comp (yes LH is very stingy regarding compensation after the fact). and that is not going to make up for the bad experience in flight. I stated this above but if you have a problem in flight you should raise it immediately with the FA and then purser.
While compensation would be nice (and appropriate), that really isn't my primary reason for sending in a complaint at this point. As SFO777 said, this crew really shouldn't be working TATL FC, and that FA needs to be retrained or replaced. It's a massive failure for an airline with such a consistently good reputation when it comes to treatment of premium flyers.

Originally Posted by DXBFlyer
Excellent report - the pictures were great and the description to. Very much enjoyed reading it. I am very much inclined to try LH F on my next trip up to Europe instead of BA. Sorry to hear that the service was a bit of a misnomer on this trip though.
Thanks, DXBFlyer! I agree, this seems like it was an outlier. Your trip will probably be much, much better!
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